SHIPPING POLICY AND SITE ACCEPTANCE AGREEMENTS WHEN PURCHASING.

By placing an order with Mantisplace, you agree to our policies, shipping methods and guarantees.

   Mantisplace uses USPS Priority Express and Priority shipping. Other carriers are available upon request; email thesavvybuglady@gmail.com for quotes. Priority shipping is generally delivered within 2 to 3 days of shipping. Priority shipping is for non praying mantis orders. Express shipping is generally delivered within 1 to 2 days of shipping, depending on delivery location. This is the preferred & safest shipping option for live insect delivery, however can also be chosen for faster delivery of any products. Consider express shipping for fly pupae/spikes to avoid hatching during shipping.

 

Sometimes orders exceed the shipping weight. When that happens we will bill you the extra charges through PayPal. We do not guarantee shipping.  If there is a problem after receiving your order, please email us promptly so we can help work out a solution. We are happy to offer a replacement or refund of the item (less the cost of shipping) of the item in question (pending Mantisplace discretion), however, the customer is responsible to pay for the shipping cost of the replacement(s).

 

Live insects & pupae are only guaranteed with express shipping & received the day scheduled.  

There are no exceptions.

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Carrier delays or mistakes in the handling of your shipment must be handled between you and the carrier.

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Mantis are guaranteed live on arrival with Express shipping. Mantisplace will replace or refund for a dead mantis at our digression (less the cost of shipping). We ask that in the event a mantis arrives dead that you send a picture of it when emailing us within 24 hours upon arrival. If you happen to have multiple dead, we ask that you use scotch tape to tape each nymph onto it, separating them and sticking the tape to a piece of paper to send back to us. This also applies to any mantis priced at $30.00 or higher will need to be sent the same way. There are no exceptions.

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Please note, if we tape the cups the mantis are shipped in, please be aware that you need to completely remove the tape before removing the lid, as not to chance the nymph getting stuck in the tape!

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Live shipments ship only on Mondays, Tuesdays and Wednesdays. Occasionally will ship on Thursdays. This is to ensure a live mantis does not get left somewhere over the weekends. No shipments of live mantis go out in extreme weather (too hot or too cold). Restocking an order that is canceled after it is packed will be charged a 10% restocking fee.

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International orders are unfortunately not accepted.

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For any postal delays, please contact your local post office.

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Please make sure that you have the correct shipping address entered. If you have the wrong shipping address on your order, you will have to ask for me to cancel it so you can add the right address. I will only ship to the ship too address you enter.  N0 EXCEPTIONS. Please understand I cannot be responsible for addresses that you put on the order that are incorrect or do not include important delivery information such as apartment or unit number. If that happens usually all is not lost.  The post office that the zip code is entered for can be called and they will either hold your package for you or will forward it to the new address. This happens every now & then & the post office is happy to assist you. You must call the post office as early as they open so they can re-route the package for you.

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